Sustainability and Call Centers in Latin America

Forum Empresa, 2011

This study is the result of an extensive review of academic and business literature, along with the application of a specially designed survey applied to a group of companies in Latin America. Results suggest a series of best practice solutions to labor issues that frequently arise in the industry. The publication was produced by Forum Empresa in collaboration with MANAUS' President, Tamar B. Koosed, and Senior Advisor, Dr. Richard Feinberg.

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Stories From the Field

Business for Social Responsibility, 2011

This book provides a reader-friendly collection of 14 case studies from Business for Social Responsibility's DR-CAFTA Responsible Competitiveness Project in Central America and the Dominican Republic, which was created to make the business case for responsible labor in the region. The volume is a project of Business for Social Responsibility in colaboration with MANAUS' President, Tamar B. Koosed, and Senior Advisor, Dr. Richard Feinberg.

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Business Promotion of Economic and Social Progress: Successful Stories from Latin America

The case studies in this volume chronicle 11 corporate social responsibility projects executed by private firms in Latin America whose social goals were to advance the welfare of the citizens and families in their respective communities. The volume was developed by Forum Empresa in collaboration with MANAUS' President, Tamar B. Koosed, and Senior Advisor, Dr. Richard Feinberg. MANAUS' Global Research Manager, Carlued Leon, authored one of the case studies.

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