Sustainability and Call Centers in Latin America

Forum Empresa, 2011

This study is the result of an extensive review of academic and business literature, along with the application of a specially designed survey applied to a group of companies in Latin America. Results suggest a series of best practice solutions to labor issues that frequently arise in the industry. The publication was produced by Forum Empresa in collaboration with MANAUS' President, Tamar B. Koosed, and Senior Advisor, Dr. Richard Feinberg.